What Is It I Am Actually Purchasing?
Legally speaking, you are purchasing a time-slot reservation. Once the reservation has been made the service has been provided. This reservation is covered by our policies below.
Cancellation & Refund Policy
Refunds are issued only if cancellation notice is received in writing more than 60 days prior to the original reservation date. The rescheduling of a reservation does not change the date required for cancellation notice.
No rescheduling of dates are issued within 30 days of the original reservation date or the tour date (whichever is sooner).
The only exceptions to this will be in the case of illness, accident, or family bereavement. When documented proof is received, a refund will be granted only to the guest seeking the refund, not the group.
*Certain packages and programs are subject to their own refund policies.*
You MUST arrive 15 minutes in advance of your tour.
Use this time to use our outhouse washroom facilities (the house located on the property is a private residence and not available for use of washrooms or changing), and to dress for the weather! Please remain in your vehicle upon arrival until our guide comes to greet you. Because we schedule our tours back-to-back, we will not be postponing the start of your tour because you are not ready.
Tutorials commence at the tour start time. Tours will not start early just because you arrive early; they will start on time. Failure to be present for your tutorial will result in you not being allowed to participate. You will not receive a refund if this is the case.
PLEASE EAT A GOOD, HEAVY MEAL BEFORE ARRIVING (coffee and donuts will NOT suffice).
Please note that we have the right to alter the itinerary and/or activities available of packages based on weather, snow conditions, and safety precautions. We also reserve the right to end a tour early if conditions become unsafe or participants do not follow the rules. Unless we state otherwise, there is no refund if certain activities are not available.